How do I place an order?

In our catalog pages you will see a "add to favorites button". That button also has a dropdown menu that allows you to "Order". You can also click on the cart at any time and see your favorite choices. Each choice has an order button.

How long does it take to receive my order?

Ring orders usually take 3 weeks depending on gemstone color and finger size. Most of our rings have gems all the way around the finger so they must be made to size. When you place your order you will be given an estimated date of delivery. You can also call at any time, provide your order # and we will give you an update on your order status.

What is the quality of my new diamond?

We only deal in the highest quality of diamonds. All of our diamonds come with a GIA (Gemological Institute of America) certificate. The certificate has all the grading and evaluation information in it. You can view the certificate before you finalize your purchase. Each diamond is microscopically engraved with a serial number that matches the certificate so you can be sure your diamond is the one in the certificate.

How do I find out my finger size?

We have a finger sizing kit that we send out with in a few days of your order. The kit contains sizing rings and charts for you to try on and determine your size. We provide you with a prepaid package and label to return your sizing kit. You will be able to mark the ring that fit you best and return it to our studios. With the actual sizing ring that fit your finger marked, we know exactly which ring fit your finger and we make your new ring that exact size.

How do you send me my order?

We use a special currier service as a partner of UPS. The jewelry is insured and tracked. It is very safe.

Is shipping jewelry safe?

Using our shipping partner, we are able to insure your jewelry for the full value. It is very safe.

What is a colored diamond?

Diamonds form in nature under extreme heat, pressure and radiation. Some diamonds form in areas where minerals mix into the diamond crystal itself. The trace minerals and radiation and heat can cause the diamond to show color. Colored diamonds are natural, real diamonds. The famous "Hope Diamond" in the Smithsonian museum is a natural blue diamond. Some of our diamonds are "enhanced" colored diamonds. This means that the diamond may have formed in an area that gave it some of the conditions needed to form a brightly colored diamond but not quite enough. We provide the needed missing conditions in a laboratory to finish the color of the diamond to what it might have been if the diamond was given an ideal environment to complete its color formation. This color is just as stable and permanent as a natural colored diamond in almost all cases. Some pink diamonds have added color enhancements. We will advise you of the exact enhancement your diamond has been given.

Can I order by phone?

Yes. Call 512.766.1339 any time. We strive to provide service 6 days a week. If we cannot come to the phone immediately, we will return your call usually within a few hours.

Can I speak with an expert?

Yes, at any time calling our number 512.766.1339. We strive to provide service 6 days a week. If we cannot come to the phone immediately, we will return your call usually within a few hours.

Do you make custom, special order jewelry?

Yes. Greg Neeley will evaluate requests for custom designs and create a design for your needs if he feels that it is a good fit for his style. We will evaluate all requests and give estimates usually within a few days.

What is pink gold?

All pure gold is bright yellow. Pure gold is very soft and not suitable for wearable jewelry. Jewelers add other metals to gold to make it more durable. Usually it takes about 25% of other metals, like silver or copper, to make gold suitable for wear. This is 18k gold, 75% pure gold with 25% other metal to make it more durable. Several hundred years ago, jewelers found that adding all or mostly copper to gold can make it more red than yellow. Over the centuries we have perfected this process to create some really striking pink gold alloys. (alloy means "mixture of metals")

What is white gold?

All pure gold is bright yellow. Pure gold is very soft and not suitable for wearable jewelry. Jewelers add other metals to gold to make it more durable. Usually it takes about 25% of other metals, like silver or copper, to make gold suitable for wear. This is 18k gold, 75% pure gold with 25% other metal to make it more durable. Several hundred years ago, jewelers found that adding all or mostly white metals to gold can make it more white than yellow. Over the centuries we have perfected this process to create some really striking white gold alloys. (alloy means "mixture of metals")

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